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General Information

At Grantline Veterinary Hospital, one of our primary goals to treat our clients and their pets with respect while providing excellent and accessible veterinary care.

Appointments

Please call our office to schedule an appointment. Once the appointment is scheduled, that time will be reserved for you and your pet.

If, for some reason, you are unable to keep your scheduled appointment time, please call us to reschedule.

What to Bring to your Pet’s First Appointment

If you are scheduling with us for the first time and your pet has been seen at another hospital, please let us know. We will contact your prior veterinarian or veterinary hospital and request your pet’s prior medical records and vaccination history be forwarded to us, prior to your first visit. If this is your first visit to our hospital, you can aid the veterinarian by providing as much information about your pet as you can. Please bring things such as the name of the food you feed your pet, the names of all medications or supplements your pet is being given.

Payment

Payment is due and payable at the time of service. For your convenience, we do accept cash, Visa, American Express, Master Card, Discover and CareCredit.

Pet Insurance

Pet insurance requires the veterinarian be paid at the time of service. After a claim is filed with the insurance company you are reimbursed according to your pets’ policy. We will happily assist you with filing of insurance claims for your pet’s veterinary care. Please bring your pets insurance claim forms and any other information regarding your pet’s insurance coverage.

Emergency Care

Our office offers emergency service during regular office hours. In the case of emergency, contact our office immediately. Providing us with information about your pet’s emergency situation will allow our team to prepare to respond to your pets needs immediately upon arrival. Non-emergency visits are by appointments. Please call our office to schedule a convenient time.

If you have an emergency after our regular business hours, call the regular office phone number 916-686-6414. Our veterinarian on-call will discuss your pets’ emergency situation and advise you on the best course of action. This service is available after hours 7 days a week.